Customer Service Manager

Posted by | August 21, 2013 | Career | No Comments

We are looking to take a suitably experienced customer service manager to our team.

Focusing on the high end property this position focus on delivering exceptional service to their loyal clients.

Enjoy coming to work every day with this outgoing and social team, working for an property developer who really care about their employees and focus on creating a lovely working environment.

This is an exciting & varied role encompassing customer service manager duties.

•providing help and advice to customers;
•communicating courteously with customers by telephone, email, letter and face to face;
•investigating and solving customers’ problems;
•handling customer complaints or any major incidents;
•issuing refunds or compensation to customers;
•keeping accurate records of discussions or correspondence with customers;
•producing written information for customers, often involving use of computer packages/software;
•meeting with other managers to discuss possible improvements to customer service;
•training staff to deliver a high standard of customer service;;
•learning about our organisation’s products or services and keeping up to date with changes;
•keeping ahead of developments in customer service by reading relevant journals and going to meetings.